Assistant Manager, Visitor Experience - Nk'Mip Cellars (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Arterra Wines Canada

  Osoyoos, British Columbia

Job Description:

Nk’Mip Cellars is a successful joint venture partnering the Osoyoos Indian Band with Arterra Wines Canada. As North America’s first Indigenous owned and operated winery and winner of Intervin’s 2016 Canadian Winery of the Year, we feature premium, award winning BC VQA wines in the beautiful South Okanagan every day. Join us in a one-of-a-kind opportunity to share in telling the story of this unique winery by creating and delivering amazing guest experiences.

THE OPPORTUNITY

You will be responsible to build and lead a team in delivering experiences that build brand loyalty while driving sustainable profitability in our Tasting Room and Wine Shop. Reporting directly to the Guest Experience Manager, you will work in partnership in ensuring programs and initiatives are aligned with winery estate strategy.

KEY FUNCTIONS

  • CREATE THE TASTING ROOM EXPERIENCE
    • Develop, plan and manage hospitality programming including tastings, tours and exciting new guest experiences
    • Host special visitors and media in tours and tastings
    • Work with our Direct to Consumer team to develop experiences and strategies that attract new Wine Club members and add value for our existing membership
    • Identify and recommend margin enhancing retail sales opportunities
    • Develop strategies that will continue to target our key demographics and develop year-round business, including leveraging partnerships with accommodators, tour operators and other local business
    • Work with Food & Beverage Manager to develop, plan and manage on-site events
    • Willingness and ability to work on the tasting bar as needed to support the team
  • STAFF MANAGEMENT
    • Develop a fun, motivated and positive work environment
    • Working with Guest Experience Manager, hire and train Tasting Room staff for sales, experiences and tours
    • Manage a seasonal Retail Supervisor and team of up to 15 seasonal Tasting Room Associates to achieve high service standards and financial targets
    • Maintain and enhance a strong “wine culture” and quality image
    • Ongoing development of staff; maintaining a focus on executing exceptional guest experiences and achieving financial targets
    • Scheduling of all seasonal retail staff
  • ADMINISTRATION MANAGEMENT
    • Report wine and retail sales on a daily, weekly and monthly basis
    • Monthly banking reconciliation
    • Perform wine and retail inventory counts on a monthly basis
    • Manage supplier accounts and work with AP to ensure prompt payment of invoices
    • Assist Guest Experience Manager with setting and monitoring performance on monthly and yearly sales and expense targets

JOB REQUIREMENTS

  • Must possess a passion for people, wine and the wine industry
  • 1-3 Years Previous Guest Services Supervisory Experience
    • Preference for specific Winery Experience
  • Related training and/or College/University education an asset
    • WSET Certification an asset
  • Ability to recognize sales opportunities
  • Demonstrated team player with the ability to work in high pressure situations
  • Excellent understanding of business and accounting practices/inventory/cost controls
  • Computer knowledge of WORD, Excel and Outlook Calendar Management required
  • Ability to learn and use multiple accounting, inventory and sales programs effectively
  • Excellent organizational, time management, interpersonal & communications skills

ABOUT NK’MIP CELLARS

This lakeside property is located on 1,200 acres of band land located in the town of Osoyoos. This southern Okanagan area is home to Canada's only pocket desert. With some of the most spectacular views in the Okanagan, this region is well known for its long, hot summer days and cool nights, mild winters and minimum rainfall. All of these factors contribute to this fabulous grape-growing region.

The winery was designed by Robert Mackenzie, a Penticton based architect, who has designed four other wineries in the southern Okanagan. The 18,000 square foot winery has the capacity to produce 18,000 cases or 162,000 litres. The winery is equipped to handle approximately 60% red grapes and 40% white. The varietals currently produced are Pinot Blanc, Riesling, Chardonnay, Pinot Noir, Merlot, Cabernet Sauvignon, Syrah, Riesling Icewine and several red blends including the ultra-premium Mer'r'iym Meritage blend. These grapes come from the Band's own Inkameep Vineyard as well as the vineyard that surrounds the winery.

We are committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

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