Bistro Manager
(Wine Jobs:
Wine Retail & Sommelier)
Full Time
Peachland,
British Columbia
I. Overall Purpose
Responsible for the seasonal operations of the Bistro and the Bistro Sparkling Bar. Prepares the annual Bistro plan and trains and supervises the Bistro staff. Works closely with the Chef on the development of the menu. Assists the Wine Shop & Marketing Manager with the execution of special events, onsite catering, Fitz Fridays and Crush Deck Concerts.
In addition to Bistro operations, assists the Wine Shop & Marketing Manager with the retail and hospitality operations of the Winery, as required and in particular in the Bistro off season.
Assists the Wine Shop & Marketing Manager with management of the Wine Club including assisting with the two mandatory shipments per year to members.
Maintains efficient administration of the Bistro and the Bistro Sparkling Bar.
Maintains the highest standards of housekeeping possible.
II. Organization
Reports directly to the President.
Reporting to the Bistro Manager are the Bistro staff.
III. Key Relationships
1. President: Reports on the operation of the Bistro to the President and is responsible for achieving goals outlined in the budget including sales
2. Wine Shop & Marketing Manager: Reports on the overall day-to-day operations of the Bistro to ensure that the goals outlined in the budget are attained. In conjunction with the Wine Shop & Marketing Manager and Chef, creates a wine inspired menu, utilizing fresh produce from the Okanagan Valley.
3. Chef: Works closely with the Chef to create a wine inspired menu, utilizing fresh produce from the Okanagan Valley to ensure the highest calibre of culinary experiences.
4. Bistro Staff: Responsible for the training of the Bistro staff to ensure that their knowledge of the menu and wines are of the highest standards possible and oversees their general jobperformance to ensure the highest standards of customer relations.
5. Caterers: Work with caterers to provide excellent services for events.
6. Winemaker: Works with the Winemaker to educate the Wine Shop and Bistro staff regarding the special attributes and selling features of Fitzpatrick Family Vineyard wines.
IV. Major Responsibilities Administration
1. Meets goals that are outlined in the budget for the Bistro. Track the progress of the Bistro through Daily Sheets as well as the Weekly Sales Flash Report. Manages expenses within budget and schedules and tracks staff hours accordingly.
2. Ensure that closing procedures of the Bistro and general security policies of the Winery are followed by staff.
3. Organizes educational training sessions for the Bistro and Hospitality staff on all products: wine or featured lunch/dinner specials.
4. Commitment to achieve the highest standards of customer service and promote a positive environment amongst all employees reflecting the essence of our brand – “sophisticated ease”.
Bistro
1. Responsible for training and supervision of Bistro Staff to ensure the highest standards of customer service at the Bistro.
2. Create a positive working atmosphere and communicate Bistro goals and objectives to Bistro Staff; responsible for daily briefing for Bistro staff and ensure that the daily duties and tasks are completed in a thorough and timely manner.
3. Responsible for table layout, set-up and organization.
4. Enforce a clean and tidy work environment in the service area of the restaurant.
5. Manages the Bistro Sparkling Bar including ordering and stocking of cocktail supplies and wines for Bistro wine list.
Special Events
1. In conjunction with the Wine Shop & Marketing Manager works with Hospitality Staff on execution of special events, onsite catering, Fitz Fridays and Crush Deck Concerts.
V. Required Qualifications
• Wine Knowledge (WSET or sommelier accreditation)
• Food and Beverage Management Experience
• Retail Experience
• Excellent Interpersonal Skills and Leadership Qualities
• Post-Secondary Education desirable
Based on Experience.