Hospitality and Wine Club Manager
(Wine Jobs:
Management & Administration)
Full Time
Penticton,
British Columbia
We are looking for an enthusiastic Hospitality and Wine Club Manager to join our team. This role at Painted Rock Estate Winery is a multi-faceted one which includes involvement in day-to-day operations of the wine shop and wine club execution and maintenance. A passionate individual with a love of wine, high attention to detail and strong communication and organization skills is the perfect candidate for this role. You will be a pivotal member of our team, representing Painted Rock on a daily basis.
Duties:
o Provide leadership and create a positive work environment for all seasonal wine shop employees with a focus on customer service excellence
o Co-ordinate and conduct VIP, Wine Club Member and Group tours when necessary
o Hire, train, schedule and supervise the management team of tasting room staff
o Manage sales incentive programs for staff to increase sales and wine club sign ups
o Ensure overall tasting room cleanliness and maintenance of the facility
o Manage and maintain POS including creating products and controlling online inventories.
o Answering or coordinating responses to all emails in a timely manner
o Coordination of building and property maintenance
o Represent Painted Rock at off-site events as needed
o Coordinating the seamless transition from tasting room to the cellar tasting room on event days
o Manage and track inventory of all wine and non-food items
o Responsible for ensuring all private customer orders and packaged and shipped
o Key contact for Wine Club Members
o Strategic planning and execution of once yearly wine club shipment and related events
o Assistance with sales to key Okanagan accounts
Qualifications and desired skills:
o 2-3 years retail or hospitality management preferred
o Strong organizational skills with high attention to detail and able to work well under stress
o Friendly, outgoing personality
o Excellent customer service skills
o Strong verbal and written communication skills
o Experience as a supervisor or team leader
o Availability to work weekends as needed
o Ability to work independently and in a small team
o Ability to multi-task and manage a broad range to activities
o Strong computer skills including word, excel & outlook
o Strong knowledge of and passion for wine – formal training is an asset
o Experience with Wine Direct point-of-sale is an asset
o Serving It Right and Food Safe certificate
o Ability to lift 40 lbs
Please note, only suitable candidates will be contacted for interviews.
Commensurate with experience.