Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Poplar Grove Winery (http://poplargrove.ca)

  Penticton, British Columbia

Tasting Room Manager 

Interested in working with a dynamic and professional team in an exciting winery environment? We are seeking a Tasting Room Manager to join our team at Poplar Grove Winery. The Tasting Room Manager position is an integral part of the team that requires an energetic, hard working, passionate individual that thrives in a fast-paced environment.

Poplar Grove Winery
Founded in 1993, Poplar Grove Winery is one of the original five wineries on the Naramata Bench. Tony and Barb Holler purchased the winery in 2007. Their sons, Chris, Andrew, Matthew, and Eric farm more than 140 acres of estate vineyards with care. The family is widely recognized for crafting their outstanding signature red blend The Legacy, as well as delicious Cabernet Franc and Merlot focused wines and an exceptional Pinot Gris. Together they share a commitment to distinctive, genuine wines that reflect the character and richness of the Okanagan Valley.
The family philosophy: great wine brings us together.



Position Description

 • Provide support and recommendations to achieve Poplar Grove’s goal of being the number one winery destination in the Okanagan Valley.

• Ensure that visitors, trade, and VIP guests have an exceptional experience at Poplar Grove.

• Supervise and perform hospitality functions which can include greeting visitors, providing tasting and wine education, and mentoring staff to deliver the highest standards of customer service.

• Manage all recruitment functions for hiring, orientation, training, development, supervision, and performance evaluation of all Tasting Room associates

• Direct and manage the day to day retail sales operations, customer service and scheduling, cash reconciliation, wine inventory, staff scheduling, and the overall guest experience.

• Achieve annual revenue goals and provide periodic reporting to management and staff on status.

• Ensure that Poplar Grove wine club membership sales goals are met.

• Manage day to day financial duties of the winery retail sales, including banking and communication with accounting.

• Assist in setting the annual Tasting Room budget, projected sales projected expenses, and participate in budget reviews.

• Develop annual goals for each employee and provide regular performance reviews.

• Foster high motivation and enthusiasm by developing and implementing effective staff incentives. Mentor staff and provide an exemplary model of interaction with PCE’s guests.

• Manage staff communications to ensure understanding of and adherence to all policies including but not limited to; daily opening and closing procedures, cash handling procedures, and inventory processes procedures.

• Print, review and approve bi-weekly timecards, calculate staff incentives, and submit time cards and incentive information before payroll deadlines.

• In collaboration with the Wine Club Manager, develop a schedule for annual consumer campaigns to generate post-visit sales. Ensure that we reach our consumers with all winery campaigns by collecting contact information and tying transactions to customer records.

• Develop and maintain networking programs with local lodging establishments, restaurants, visitor bureaus, chambers of commerce, etc., to increase visitor traffic to the winery.

• Promote Poplar Grove within the local community to key partners and be accessible and visible socially.

• Coordinate trade, wine club, large group, and other visits with other department managers, including the Restaurant personnel, to assure high-quality service and accommodation.

• Implement and maintain effective open-door communication that crosses departmental lines to reach all winery employees. 



Compensation will be based on experience.
Gratuity and sales incentives
Company benefits

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