Wine Club / E-Commerce Assistant Manager (Wine Jobs: Management & Administration)

  Little Engine Wines (http://www.littleenginewines.com)

  Penticton, British Columbia

 

Little Engine Wines continues to grow and requires a full-time Wine Club/E-Commerce Assistant Manager. The position provides competitive pay and benefits based on experience and the opportunity to learn and grow with one of the fastest growing, high-end brands in Canada.

This individual will be hospitality and marketing driven and will focus their efforts on our ever expanding Direct to Consumer market. In coordination with our management team, this position will assist in overseeing our wine club, our website, and our national growth initiatives. 

Reporting into the DTC Manager, you will be responsible for wine club administration, driving sales of wine and wine-related products, and facilitating a positive ongoing relationship with Direct Delivery and Wine Club customers.

Role & Responsibilities:

·       Coordinate with leadership team in development of wine club and website offerings and promotional programs

·       Support the training of hospitality team members to successfully increase wine club memberships and retain current members

·       Establish and maintain contact with wine club members providing support, assisting with wine selection, upselling, and increasing brand loyalty (via events, email, and phone)

·       Coordinate with leadership team to plan, schedule, develop, and manage wine club events (including wine club gatherings)

·       Coordinate with the leadership team to generate and review newsletter content

·       Key contributor to maintaining and improving on-site customer experience

 

Skills and Experience Required:

·       Two or more years of experience in fine wine marketing, sales, and hospitality

·       Post-secondary diploma in marketing, business, or hospitality; wine Knowledge/Education an asset

·       Understanding of the E-commerce retail marketplace

·       Prior tasting room & wine club management experience preferred

·       Exceptional technology and computer skills to manage shipping, wine club software, and social media systems

·       Online content and marketing experience an asset or willingness to learn

                 - Content creation, campaign development and KPI

                 - Experience with WordPress, Mailchimp, Klaviyo       or other related products

·       An eye for branding and design

·       Ability to lift 40 lbs and work on your feet for 8 hours per day

·       Wine Knowledge and experience: WSET 2 or equivalent

 

 

 

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