Hospitality and Customer Experience Manager
(Wine Jobs:
Management & Administration)
Full Time
Saturna, BC,
British Columbia
Are you passionate about creating unforgettable guest experiences amidst stunning coastal beauty? Do you dream of working with a team championing excellence in coastal BC wine and cuisine? Sage Hayward Vineyards and the Feral Goat Bistro invite you to join our team as our Hospitality and Customer Experience Manager for our 2025 season (April 15- October 15).
Nestled on picturesque Saturna Island in the Southern Gulf Islands, Sage Hayward Vineyards and the Feral Goat Bistro are on a mission to establish ourselves as a premier coastal winery, restaurant, and tourism destination.
We’re seeking a passionate, energetic and collaborative leader who thrives in a dynamic environment and brings a strong background in hospitality management.
Your skills and Qualifications
- 5 years’ experience working in a restaurant or food and beverage supervisory or management role
- A background in fine dining or winery restaurant setting preferred
- Diploma/Certificate or degree in Business/Hospitality/Tourism
- WSET level 2 or higher preferred
- Serving It Right Certification
- Familiarity with special event planning and remote destination hospitality operations
- Driven to deliver exceptional and memorable guest experiences, with a keen eye for detail
- Skilled at team leadership, fostering an environment of positivity and professionalism
- Excited to contribute innovative ideas for growth and continuous improvement
- Eager to be part of a close-knit community and represent Sage Hayward Vineyards with pride
Responsibilities
- Create memorable and authentic experiences and deliver an exceptional level of service for all Sage Hayward guests
- Provide exceptional wine service standards and ensure Tasting room and Bistro staff are championing Sage Hayward wines
- Develop and lead wine tours and seated wine tasting experiences
- Participate in special event planning, staffing and coordination of festival events and Winemaker’s dinners
- Hire, train, schedule, supervise and mentor Front of House (FOH) staff with a goal to create a positive, collaborative and enjoyable workplace environment
- Oversee Bistro and Dock reservation systems to maximize guest bookings, dock availability and ensure appropriate staffing needs
- Manage and train staff on Point-of-Sale (POS) systems (Commerce 7/Auphan)
- Monitor and communicate garden, grounds and dock upkeep/maintenance needs
- Manage administrative tasks including inventory tracking, cost reporting, tip distribution, occupational health and safety record keeping
- Collaborate with the Bistro kitchen team to ensure exceptional guest experiences and seamless service
- Seek ways to improve FOH processes, Standard Operation Procedures (SOPs) and inventory tracking to reduce waste, control costs and optimize service efficiency
What We Offer
- The opportunity to work in one of the most breathtaking locations in the Southern Gulf Islands
- A supportive and collaborative work environment where your contributions are valued
- The chance to be part of a growing winery and restaurant that’s making its mark as a must-visit coastal destination
- Seasonal full time role ($28-32/hr.) commensurate with experience and a percentage of the tip pool
- Accommodation support and subsidy
If you’re ready to bring your energy and expertise to this exciting role, we’d love to hear from you.
