Operations & Sales Supervisor (Wine Jobs: Management & Administration)


  BlackSquare (http://www.blacksquare.io)

  Toronto, Ontario

We are in search of a dynamic and motivated team member to fill a one year contract. We are an unique company that is looking for a multi-talented individual to work in direct-to-consumer wine sales. This position is ideal for someone who enjoys challenges, can think on their toes, is keen to take initiative and solve problems, but also be a rockstar team player and communicator.

Passionate about wine, customer experience and ecommerce? This might be right for you!

  • Full-time, 12 month contract. Opportunity to grow into a permanent role.

  • Hours: Varied, expected to work weekends and flex hours based on demand

  • Salary TBD based on experience

  • Start date: ASAP, no later than July 15th

Must possess the following qualities and attributes:

  • Proficiency with, or ability to quickly learn new software platforms

  • Excellent written and verbal communication

  • Positive nature, and be an inherent people pleaser

  • Attention to detail, while working in a fast paced and demanding environment

  • Self-starter and takes initiative, problem solver with little supervision

  • Strong understanding and working knowledge of social media platforms

  • Smart Serve Certification

  • ** Important: Knowledge of provincial liquor laws and regulations, with a strong wine (and beer) background

The ideal team member will have a great ‘get up & go’ personality, willing to take on new challenges and opportunities as they come! The core functions of this position will include, but are not limited to: Customer Relations, Sales, Marketing, and Logistics.

Core responsibilities will include, but not limited to:

  • Relationship building with customers and partners

  • Manage promotional calendar

  • Site management - updating offers and product listings

  • Develop marketing initiatives and execute

  • Content creation: SM, Blog, wine reviews, email campaigns

  • Supervise fulfilment, monitor inventory and orders

  • Sales leads and meetings (local travel required - Niagara region)

As the key touch point for our team in Ontario, you will be responsible for overseeing the general, day to day operations of all activities. This includes addressing customer service issues, ensuring fulfilment is on schedule, sourcing product, contributing to marketing initiatives and producing wine-based content, as well as sales visits to local wine regions.

Additionally, you can expect to contribute to warehouse and retail operations, there is no shortage of things to do - only apply if you love being challenged and despise boredom! This is a perfect opportunity for a driven and dynamic individual to develop skills within the communications, wine, and DTC fields.

It is essential to have a comprehensive working knowledge of the following software platforms, or be eager at learning: Intercom, Basecamp, HubSpot, Jira, Zendesk and Mailchimp.

Beyond all, ability to present yourself and the company in a professional, but friendly and approachable manner. You are the first line of communication with customers and clients, and must convey a positive and helpful attitude at all times. We are a growing company that operates on a fast-pace. All team members must be able to improvise, take initiative,create efficiency and have fun!


Submit resume with references, earliest start date, and salary expectation to jobs@blacksquare.io by June 30th.

Compensation based on experience and qualifications.

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