General Manager (Wine Jobs: Management & Administration)

  Denman Liquor Store

  Vancouver, British Columbia

Liquor Store Manager

Position Overview

The Liquor Store Manager is responsible for guiding the team to create a high performing work environment that maximizes sales, controls costs through inventory management, effective resource planning and inventory control, and ensures all team members maintain a high level of customer focus.

Ownership of this downtown Vancouver store holds multi-unit stores and is seeking an individual who is interested in growth opportunities within the organization, and can manage a high volume store.

Duties and Responsibilities

 Supervision of team, including, supporting the delivery of excellent customer service by

all, developing teamwork within the store and creating a positive work environment

 Training team members, ongoing coaching/ mentoring, scheduling team members and ensuring all store policies and procedures are followed

 Performance management for existing team members and recruitment of new on members as needed basis

 Leading regular team meetings and addressing employee questions and concerns as they arise

 Manage store Health & Safety policy and ensure all required procedures are followed

 Ensure compliance with all regulatory requirements

 Controlling stock levels, stock variance, quarterly inventory counts along with daily spot checks and ensuring acceptable levels of security in the store for team members and physical assets

 Liaising with sales representatives to decide on new sku, marketing and promotions

 Professionally communicate with inspectors and other provincial authorities as required

 Carrying out all day-to-day tasks to support the successful operation of the store

 Computation of staff hours, labour budgets and submissions to control for payroll

 Delegating tasks to the Assistant Manager and team members as required

 Stay up to date on current product specifications and ensure any new product information is communicated to the team

 Ensure current product promotions are properly displayed and merchandized

 Manage inventory orders, control process (including counts) and repacking SKUs

 Check customers identification to confirm it meets legal age and ensure this policy is followed by all team members as well as reviewing ID’ing practices weekly with team

 Adhere to grooming and appearance standards consistently

 Promptly address customer service issues

 Document incidents in Incident Log on an as needed basis and ensure this policy is followed by all team members

Qualifications and Skills

 5+ years working in a retail environment

 2+ years in a management/leadership role, with proven experience in the areas of training, scheduling and performance management

 Post-secondary education, including any course work related to business, sales,

leadership, finance or HR would be considered an asset

 WSET and/or Cicerone training will be viewed as an asset

 Working knowledge of Barnet POS and back-office liquor store computer programs for duties such as generating and receiving orders and adjusting inventory within the system

 Intermediate knowledge of MS Office, including MS Word and Excel

 Be at least 19 years of age

 Be legally eligible to work in Canada

 Be able to communicate effectively and professionally with the public

 Be able to speak, read and write English fluently; knowledge of a second language is an asset

 Be able to provide excellent customer service and positive customer interactions

 Be able to perform physically demanding work, including lifting 20-25 kg boxes

 Be able to demonstrate aptitude for cash handling duties, including calculations, safe balances, floats, petty cash and deposits

 Have a valid Serving It Right Certificate (BC)

 In addition to daytime shifts, be available if required for evenings, weekends and holidays; hours of work may vary each week; standard operating hours are 9:00am – 11:00pm

Compensation

Compensation will commensurate based on experience and match for the position. Please send covering letter along with compensation range and resume to [email protected]. All applicants are welcome. Those who have been shortlisted will be contacted.

$60,000 - $80,000

How To Apply

Please forward your CV and cover letter along with salary expectations.

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