Sales Associate - Wine Merchant - Kitsilano Wine Cellar (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Kitsilano Wine Cellar

  Vancouver, British Columbia

About The Role

We are currently looking for friendly, outgoing, customer service driven and someone who a strong knowledge of Fine Wines to join our team as Sales Associates/ Wine Merchant at our Kitsilano Wine Cellar location!

Address: 2239 W 4th Ave, Vancouver, BC V6K 1N9


Primary Purpose of Job

Provide exemplary customer service to every person who walks into our store, understand customer needs and instill a customer mindset within the store, participates in stocking and merchandising of store; ensuring store is stocked and ready to serve our customers. To also provide knowledge and give suggestions about current Wine inventory.

Essential Duties and Responsibilities

People Skills

Customer service driven, friendly, willing to talk to all customers

Effective verbal communication skills

Maintain a professional appearance, demeanor and attitude at all times


Customer Offering

Possess a strong background and over all knowledge about wine

Deliver exemplary customer service

Greet customers when they enter the store and take customer to product when required

Generate sales by educating, advising and suggesting products to every customer

Maintain a high level of service and product knowledge by completing all training within required timeline

Escort customer from store and/or offer car service when appropriate



Complete customer transactions on the Point-of-Sale (POS) device, including payment

Ensure all cash handling policies & procedures are adhered to

Ensure all opening & closing procedures are done correctly (when applicable)

Complete end of day till reports (when applicable)

Ensure safe is locked at all times and deposits are secured (when applicable)


Day to Day Operations

Perform all opening and closing procedures (when applicable)

Stock shelves and cooler with product

Participate in merchandising and promotional activities

Participate in routine store maintenance and cleaning

Other tasks as assigned


Regulatory Adherence

Ensure that OHS, LP, Serving It Right and other regulatory requirements and procedures are implemented and adhered to

Maintain First-Aid, LP and OHS Training

Maintain Serving It Right Certification

Ensure AGLC other government guidelines are met

Adheres to all ALCANNA policies, with a focus on Social Responsibility



Work Experience

Minimum, 1-year experience in retail environment (preferred, not required)

Previous liquor-related experience considered an asset



High School Diploma or equivalent

Serving It Right Certification

First-Aid Certificate is considered an asset

Wine background or WSET certification of some kind

Training in wine/beer/spirits (preferred, not required)


Physical Requirements

Available to work a varied retail schedule, including evening and weekends

Able to safely lift up to 50 pounds

Able to stand for an extended period

Comfortable climbing ladders


Other Skills and Capabilities

Highly self-motivated

Customer service driven

Effective teamwork skills

Strong sales background

Strong communication skills (written and verbal)

Must be able to pass a Background Check

Must have access to reliable transportation



Competitive salary and benefits

Flexible hours

Employee Discount

Free Uniforms

Contests and prizes

Product Knowledge training

With hundreds of locations throughout Alberta & British Columbia, there's a convenient location near you.


Thanks for considering a position with us! Cheers!



We provide a competitive wage depending on skills and experience.

How To Apply

To apply please email [email protected] with the subject line "Sales Associate - Wine Merchant - Kitsilano Wine Cellar".

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