Job Status: Filled

Administrative and Fulfillment Coordinator - Contract (Wine Jobs: Management & Administration)

Contract

  Megalomaniac Wines (http://www.megalomaniacwine.com)

  Vineland, Ontario

Administrative and Fulfillment Coordinator (Full Time Contract – Maternity Leave Coverage)

Megalomaniac Wines, located on the bench of the Niagara Escarpment in Vineland Ontario, is open year round offering wine sampling, tasting and vineyard experiences, and an on-site retail store and restaurant. In 2023, it received the distinction of #3 Winery in Canada at the National Wine Awards and achieved the 2023 Trip Advisor Traveller’s Choice Award.

Megalomaniac is hiring an Administrative and Fulfillment Coordinator on a contract through the end of October 2024 (maternity leave coverage) to start immediately. Playing an important role in the winery’s successful operations, this position is responsible for administrative support and customer service, inventory oversight and control, and the order desk function.

Responsibilities

Administration and Customer Service

·       Fields and responds to customers’ basic, retail and consumer experience (including private/group) inquiries.

·       Responds to guest’s Facebook posts and Google and TripAdvisor reviews, with a particular focus on resolving customer service issues and inquiries.

·       Manages donation requests.

·       Oversees phone system configuration and company voicemail setup.

·       Record keeping and management of the file system.

·       General office duties, including maintaining office supplies, maintaining staff areas, and mail distribution.

·       Oversees basic office functionality and administrative details and provides administrative support to the management team and marketing coordination support.

·       Responsible for wine store and customer experience records and reporting.

 Inventory Oversight and Control

·       Controls, tracks and reports on wine inventory at multiple locations.

·       Efficiently coordinates movement of wine and inventory shipments across multiple locations. 

·       Schedules and attends regular inventory meetings.

·       Participates in year-end inventory activities.

Order Desk and Fulfillment 

·       Management and execution of bi-monthly wine club including ongoing member communication.

·       Management of online and other direct to consumer sales. Works closely with Retail Supervisor on fulfillment of online orders.

·       Onsite resource for WineDirect and POS knowledge.

·       Acts as the main contact for licensee and consumer phone and online order inquiries, providing customer service and resolving any issues.

·       Order intake, shipment coordination and invoicing for licensees, LCBO, export, marketplaces and direct to consumer deliveries.

·       Manages presence on wine marketplaces and liaises with marketplace partners.

 

Hourly wage offered based on 40 hours per week, with compensation commensurate with experience.

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