Retail & Hospitality Manager
(Wine Jobs:
Management & Administration)
Full Time
Vineland,
Ontario
Tawse is a family-owned organic winery, voted Canada’s Winery of the Year in 2010, 2011, 2012 & 2016. Uniting traditional techniques with state-of-the-art technology, Tawse is dedicated to producing terroir-driven wines alongside craft Cider and Spirits.
We are looking for an enthusiastic and wine loving individual to Manage our Retail and Hospitality operations at Tawse Winery.
Key Responsibilities
- Managing all aspects of the Retail Wine Shop
- Providing leadership to retail staff sales associates
- Creating and maintaining an exceptional customer experience
- Motivating and encouraging exceptional customer service in staff
- Work closely with Redstone Winery Retail Manager for recruiting and training of new staff, co-events, scheduling and sales initiatives
- Creating and implementing new hire training manual
- Driving sales and Wine Club membership recruitment
- Setting weekly retail sales targets
- Tracking individual sales and team sales as part of rewards program
- Manage retail schedule, planning for high / low time staff requirements, time off requests, labour hours, events, etc. for Tawse & Redstone Winery
- Conduct staff performance reviews with Director
- Creating and executing winery experiences and events
- Oversee the scheduling, coordination and execution of tour and tastings
- Managing the Wine Garden including staffing, set up and tear down, liaising with musicians, etc.
- Maintain consistent communication with retail staff regarding products, events, etc.
Other Duties include:
- Manage merchandise inventory and procurement
- Maintain POS system including updates and troubleshooting
- Managing onsite wine inventory (weekly wine order, etc.)
- Customer correspondence via phone or email
- Execution of winery passport programs
- Assist with Wine Club events
- Coordinate staffing for all events
- Ensuring retail spaces (retail store, cellar 3, washrooms, storage rooms) are well maintained and that all aspects are safe and in working condition
Position Requirements:
- Minimum 3 years Retail Management experience, preferably in the wine industry
- Advanced wine knowledge, WSET 3 or equivalent certification preferred
- Smart Serve Certified
- Willing to work weekends, holidays
- Familiarity with POS systems
- Ability to lift cases of wine (30 lbs.)
- Proficient in Microsoft Office and Outlook
- Familiarity with QuickBooks and asset
- Food Handlers Certification an asset
This is a full-time position with a benefit package available at the end of a 3-month probationary period. Salary is $45,000 - $55,000 per year depending on experience and qualifications. Also available are daily sales cash bonuses, tips, wine incentive program and wine allotment.