Hospitality Manager and Associate (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Terralux Estate Winery

  West Kelowna, British Columbia

Terralux Estate Winery is a vision brought to life by three Masters of Wine. Unmatched in their expertise, their passion for crafting wines of sophistication and distinction is set to be paired with  an illuminating new winery experience on the Westside Wine Trail in West Kelowna.


Construction on the state-of-the-art winery started in February 2022, and a refined pop-up lounge overlooking the new estate is scheduled to open in August 2022. The Hospitality Manager will oversee the launch and day-to-day operations of this boutique lounge, and will lead the hospitality program across the tasting room and on-site restaurant when construction is completed in Summer 2023. They will hire, train, and manage a small team of retail associates, with an emphasis on delivering refined, detail-oriented hospitality. 


This role offers the opportunity to play a foundational role in launching a new prestige winery. The successful candidate will represent the winery at on- and off-site events, and also manage outside sales in the Okanagan Valley.

Job Responsibilities:

Tasting Room management (50%)

  • Mentor and train team members to develop one of the leading hospitality programs in the Okanagan
  • Lead by example, providing hands-on support in the tasting room
  • Fulfill daily accounting duties and reporting duties
  • Set and adhere to annual tasting room budgets and forecasts
  • Merchandise the tasting room according to established brand guidelines
  • Hire and train seasonal tasting room associates
  • Develop biweekly staff schedules
  • Implement tasting room policies and procedures and ensure they are upheld
  • Manage tasting room staff on a day-to-day basis

Events and promotions (25%)

  • Develop, manage, and execute on-site events
  • Represent the winery at off-site events
  • Lead media and trade tours and tastings
  • Liaise with key partners, including hotel concierges and wine tour operators

On- and Off-Premise Sales (20%)

  • Generate and maintain key on- and off-premise accounts in the Okanagan  to build brand awareness and meet sales targets

Inventory Management (5%)

  • Manage tasting room inventory on a weekly and monthly basis

Future responsibilities

  • Help develop and set up the hospitality program and necessities to launch and operate
  • Manage the hospitality program once the main Terralux building is built and operating

 

Job Qualifications:

  • Serving it Right
  • FOODSAFE Level 1
  • Completion of WSET Level 2, or equivalent
  • Minimum of 1-2 years of wine experience
  • Proven managerial skills in a supervisory role
  • Commitment to refined, detail-orienated hospitality
  • Experience sticking to a budget and meeting sales targets
  • Experience using Commerce7 (or other POS/CRM platform) an asset

 

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