Tasting Room Associates (Wine Jobs: Wine Retail & Sommelier)

Part Time


  West Kelowna, British Columbia


Frind Estate Winery is a quintessential stop on any wine tour of the Okanagan Valley.  It boasts a breathtaking lakefront location situated on the historic Bennett Family Property in West Kelowna. Family owned and operated, Frind Estate Winery is producing premium and super premium wines truly reflective of the vineyards, the varietals and the vintage. We are currently looking to fill full- time and part time roles for Tasting Room Associates.


Position: Tasting room Associate

Department: Wine shop

Reporting to: Wine shop Manager

Effective Date: April 2020

Basic job purpose:

To offer customers the best tasting experience possible and deliver on the sales and club acquisition goals


Primary job responsibilities:

·        Achieve Frind Estate Winery Standards

·        Daily Procedures

·        Other duties as requested by, or in conjunction with your direct Supervisor


Specific job duties (with standards):

·         Achieve FEW Standards

o   Ensure and provide customer service at the FEW Level of service

o   Ensure guests are assisted with whatever is required

o   Adhere to the company standards

o   Have an in-depth knowledge of FEW products

o   Participate in regular training sessions


·        Daily Procedures

o   Process orders and sales using POS system

o   Ensure individual cash outs are balanced, accurate and signed by Supervisor at the end of shift

o   Daily opening and closing procedures

o   Restock stations and inventory as needed

o   Ensure wine shop and areas are always clean and presentable


·        Other duties as requested by, or in conjunction with, Direct Supervisor.


Skills / Competencies / Knowledge / Education required:


·        Serving it Right Certificate

·        Retail or hospitality serving experience preferred

·        Intermediate knowledge of wine (WSET 1 or ISG level 1) or equivalent preferred

·        Ability to work well as a team member, with combined efforts focusing on guest satisfaction as a priority

·        Works well in high pressure situations and ability to multi-task

·        Well spoken and comfortable speaking in front of groups

·        Excellent customer service and communication skills

·        Ability to focus attention to details.




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