Tasting Room Manager (Wine Jobs: Wine Retail & Sommelier)

Full Time

  Quails Gate Winery (http://www.quailsgate.com)

  West Kelowna, British Columbia

Our Wine Shop is home to our tasting bar and gift boutique, which offer a stunning view of Okanagan Lake and the Quails’ Gate Vineyards and offers a premium selection of our award-winning wines, wine accessories and other unique gift items. Our friendly, knowledgeable staff provide guests with information about our products and also conduct tours and tastings to give visitors a hands-on understanding of our vineyard and winery operations.

We are seeking a Full-time Tasting Room Manager to lead the retail team and be responsible for the day-to-day operation of the tasting room and guest experience including tour and tasting offerings.  This position plays a vital role in training new employees, responding to and resolving customer inquiries/complaints, and requires excellent customer service skills, retail knowledge, administrative skills and a passion for wine.  The responsibilities of this position will include:

  • Understand and adhere to budgets: achieve monthly, quarterly and annual tasting room sales objectives for guest traffic and customer acquisition, wine sales, wine club enrollments and positive guest feedback; control inventory, labour, expenses and cash management, ensure best product/services are received and at the best possible price; ability to be creative and flexible to adjust programs in order to achieve goals
  • Executing the strategic plan and meeting KPI’s
  • Accountability for executing all tasting room operations including opening/closing procedures, inventory (order, stock, and maintain all inventory), maintain a friendly, warm and clean tasting room environment inside and outside at all times
  • Assist tasting room staff in their duties when needed; work in tasting room alongside team; host visitors and model the behavior that is expected from tasting room staff; other duties as necessary to be an active team member, doing what is necessary to help the business run smoothly and efficiently
  • Ability to create and maintain a fast paced, gracious and highly productive team ‘culture’ that is focused on making the guest experience the best it can possibly be, every time
  • Ensuring adherence to safety and employee performance according to company policies and procedures

The ideal candidate will possess natural leadership abilities, will work well under high-pressure situations, have the ability to multi-task, take initiative and be decisive, and have a positive, outgoing and approachable personality. Applicants should have a minimum of 10 years retail or hospitality experience with at least 3 years in a supervisory role.  We are looking for a proven track record of success and the ability to ensure a smooth-running operation that maximizes sales while managing costs and motivating staff as a competent leader to ensure profitability through teamwork.  In addition, the candidate must have:

  • Advanced wine knowledge, WSET or ISG Level 2, or a combination of formal and direct-experience may be considered
  • Previous supervisory experience in a luxury goods environment,
  • Serving it Right certificate
  • Diploma or degree in Marketing, Business Administration, Commerce or related, an asset
  • Knowledgeable with computer programs, such as Word, Excel and email

If you are seeking a position with a dynamic winery that is intent on establishing itself as Canada’s leading premium brand, please forward your resume with covering letter to Human Resources at: employment@quailsgate.com

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