DTC & Brand Coordinator / Manager

Location: Burnaby, BC, V5H 4N2
Position Type: Full-Time
Salary Range: $60,000 – $70,000 annually (based on experience)
Industry: Wine & Hospitality

About Us:
Church & State Wines is a distinguished name in British Columbia's wine industry, recognized for our award-winning wines, exceptional guest experiences, and dedication to quality and sustainability. With locations across the province and a strong local presence, we are committed to delivering excellence in every bottle and every customer interaction.

Position Summary:
The DTC & Brand Coordinator / Manager manages our direct-to-consumer sales (Wine Club & E-commerce) and serves as the primary digital voice of the winery. This role also handles the administrative coordination of our Wholesale & Retail Channels (BCLDB, Save-On-Foods, Loblaw) and ensures consistent pricing across all platforms.

Key Responsibilities:

1. Wine Club & E-commerce Management

• Club Operations: Manage the full member lifecycle, including recruitment, database maintenance, and processing quarterly shipments.
• Order Management: Oversee all online orders and promotions, serving as the primary point of contact for customer service inquiries.
• Fulfillment & Logistics: Coordinate with shipping partners and internal teams to ensure timely and compliant delivery of all wine orders.
• Online Sales: Maintain the winery website’s e-commerce store, ensuring product descriptions, vintage changes, and inventory levels are accurate.

2. Digital Brand Management

• Primary Social Media: Lead content creation and community engagement for Facebook and Instagram to drive club sign-ups and online sales.
• Local SEO & Video: Actively manage the Google Business profile and maintain the YouTube channel as a secondary archive for brand storytelling.
• Website Content: Perform regular audits and updates to the winery website to ensure all information is current and brand-aligned.

3. Wholesale & Retail Channel Administration

• Channel Management: Primary administrator for product listings and technical data submission for the BCLDB, Save-On-Foods, and Loblaw.
• Listing Maintenance: Submit and track all new product applications, vintage transitions, and barcode updates within these specific vendor portals.
• Pricing Strategy: Review pricing across all channels regularly to maintain margins and ensure price integrity in alignment with the market.

Qualifications and Requirements:       

• Must have a valid Class 5 driver’s licence.
• Legally entitled to work in Canada.
• Experience: 3+ years in wine industry operations, DTC sales, or marketing coordination.
• Digital Literacy: Proficient in Meta Business Suite (Facebook/Instagram), Google Business, and wine-specific CRM/POS software like Commerce7.
• Design Skills (Bonus): Ability to use Canva to process pictures and create images for promotional or advertising purposes.
• Product Knowledge: WSET Level 2 to manage technical data and represent the brand accurately.
• Communication: Exceptional customer service for members and a professional tone for corporate accounts.
• Physical Ability: Must be able to lift and carry wine cases (approx. 40–50 lbs).

What We Offer:

• Competitive salary within the range of CA$60,000–CA$70,000 annually. (based on experience).
• Opportunity to work with a passionate team in a dynamic and growing company.
• Employee discounts on wine and hospitality services.
• A supportive and inclusive company culture.

How to Apply:

Please submit your resume and a brief cover letter outlining your qualifications and interest in the position, and email to hr@churchandstatewines.com with the subject line: DTC & Brand Coordinator / Manager. We thank all applicants for their interest; however, only those selected for an interview will be contacted.