Hospitality Supervisor- Tasting Room

Okanagan Crush Pad Winery is seeking an enthusiastic and experienced Hospitality Supervisor to join our team full time for the tasting season. This is an on-site role based in Summerland, BC. The ideal candidate brings a passion for BC wine and hospitality, thrives in a high-volume environment, and leads with energy, warmth, and professionalism. Working closely with the Director of Hospitality, the Hospitality Supervisor will oversee daily tasting room operations, lead and support the tasting room team, and ensure every guest experience is welcoming, knowledgeable, and memorable, all while driving sales and wine club growth.

Key Responsibilities:

Tasting Room & Team Leadership

• Support the Director of Hospitality in developing and executing strategies to maximize onsite visitation, wine club membership, and program development through the 2026 season
• Supervise the tasting room team, leading by example to deliver engaging guest experiences and strong daily sales
• Manage the full hiring cycle for tasting room team members, including training, scheduling, and day-to-day oversight
• Foster a positive, collaborative team culture in a fast-paced, guest-focused environment

Operations & Administration

• Oversee daily tasting room operations to ensure smooth service and consistent standards
• Manage staff schedules, assist with product ordering, and support monthly inventory processes
• Ensure accuracy of retail transactions, POS operations, daily sales reconciliation, and reporting
• Respond to guest inquiries via email and telephone

Guest Experience & Sales

• Welcome guests with an elevated level of hospitality, delivering memorable wine experiences that translate into sales
• Lead large group tastings, tours, and assist with specialized onsite events as needed
• Actively promote wine sales and encourage guests to join the wine club
• Share product knowledge confidently, communicating the winery’s values and sustainable approach