Tasting Room Hosts for Mayhem Wines

Filled
Mayhem Wines

Location

Okanagan Falls, British Columbia

Hourly Wage

$22/hour

Job Type

Full Time

Job Overview

✨ Now Hiring: Tasting Room Hosts for Mayhem Wines ✨

At Mayhem Wines, we don’t always take ourselves seriously — but we are serious about our wine. We’re gearing up for an exciting season and looking for exceptional people to join our tasting room team. If you thrive on creating memorable, personalized experiences and love connecting with people through wine, you might be exactly who we’re looking for.

We are opening our tasting room on March 16th and we will be ramping up hours through April and May.

Who You Are

  • Warm, welcoming, and naturally hospitable. Introverts welcome!
  • Empathetic and grounded in gratitude
  • Curious, fun, and genuinely passionate about wine
  • Detail‑oriented with a concierge mindset
  • Able to read guests and tailor the tasting experience to their style, pace, and interests
  • Creative within a framework — you understand the brand and know how to bring it to life
  • Comfortable working in a fast‑paced, team‑driven environment
  • Motivated by delivering exceptional service time after time

What You’ll Do

  • Craft personalized tasting experiences that reflect Mayhem’s story, values, and single‑vineyard identity
  • Share wine and grape knowledge in an engaging, accessible way
  • Embrace vintage variation and help guests appreciate the beauty of seasonal differences
  • Build genuine connections with guests and create moments worth remembering
  • Support sales goals through thoughtful upselling, club conversations, and bottle recommendations
  • Contribute to a smooth, organized tasting room through strong teamwork and attention to detail
  • Maintain high standards of cleanliness, accuracy, and professionalism
  • Help create a VIP atmosphere that sparks excitement and FOMO
  • Represent Mayhem Wines with enthusiasm, integrity, and consistency

What We Offer

  • A supportive, collaborative team environment
  • Comprehensive training covering wine knowledge, brand storytelling, guest experience, POS, SOPs, and more
  • Opportunities to grow your skills in hospitality, sales, and wine education
  • Staff tastings, ongoing learning, and a chance to deepen your understanding of cool‑climate winemaking
  • Competitive compensation with incentives tied to club signups and sales performance

Ideal For

  • People who love connecting with others
  • Wine enthusiasts eager to learn more
  • Those who enjoy a mix of hospitality, education, and sales
  • Individuals who take pride in creating exceptional experiences

If this sounds like you, we’d love to meet you.
Send your resume and a short note about why you’d be a great fit for Mayhem Wines.

Requirements

  • Active Listening
  • Storytelling
  • Able to work weekends and holidays
  • Customer service or hospitality experience training
  • WSET certification is preferred (or a strong desire to learn)
  • Comfortable lifting and moving boxes of wine
  • Able to work with cleaning products and follow sanitation procedures
  • Organized, self‑directed, and reliable
  • Vineyard or winery operations experience is an asset
  • Comfortable using POS systems and following established SOPs (Shopify)
  • Skilled at converting first‑time visitors into returning guests, loyal customers, and ultimately proud Mayhem Wine Club members
  • Leadership abilities and able to speak up when something needs attention.

Compensation

    • $22/hour + gratuities
    • Regular wine sampling to build product knowledge and confidence
    • A supportive, collaborative team environment
    • Comprehensive training covering wine knowledge, brand storytelling, guest experience, POS, SOPs, and more
    • Opportunities to grow your skills in hospitality, sales, and wine education

How to Apply

Please apply to Andrew Stone

andrew@mayhemwines.com or come see me in person!

This Position Has Been Filled

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