Wine Shop Manager

About Us:

Sunocean Wineries and Estates Inc., operating as Church & State Wines, features two unique vineyard properties located in the Okanagan and on Vancouver Island.

Position Summary:

We are seeking a full-time Wine Shop Manager to lead our Oliver Tasting Room, overseeing all aspects of on-site sales, wine clubs, events, business administration, staffing, and licensing compliance.

Key Responsibilities:

• Operate the tasting room and create exceptional, memorable experiences for guests.
• Hire, train, and lead tasting room staff; provide ongoing support and motivation to ensure the highest standards of hospitality and professionalism.
• Develop initiatives, set sales targets, and forecast performance for the tasting room and wine club to drive growth in sales and memberships.
• Manage staff schedules, timesheets, and bi-weekly tip reconciliation according to payroll schedule.
• Create wine club packages, update newsletters and media pages, and maintain online platforms.
• Operate POS systems, educate customers, and monitor communications to ensure excellent customer experiences while meeting sales targets.
• Package and ship orders, including quarterly wine club packages.
• Monitor inventory, report deficiencies, and request transfers to maintain appropriate stock levels.
• Build and maintain industry relationships within the South Okanagan market.
• Develop and execute wine guest experiences, host trade and media visits, and maintain company social media accounts.
• Collaborate with other departments to contribute to overall company value.