Lead Ambassador - Red Barn

Lead Ambassador - $750 End of Season Bonus

Red Barn Winery, Oliver, B.C.

At Red Barn Winery, part of the Iconic Wineries of British Columbia, we are dedicated to crafting memorable guest experiences that reflect our passion for wine, hospitality, and connection. Our team delivers exceptional service in a welcoming environment, where every interaction reflects the artistry and excellence behind our wines.

Position Overview

We are seeking a Lead Ambassador to join our team at Red Barn Winery. This role combines hospitality, sales, and leadership in support of our Guest Experience Manager. The Lead Ambassador will act as a team captain and liaison, ensuring smooth daily operations, motivating colleagues, and stepping in as a leader when needed. The ideal candidate is confident, proactive, and service-driven, with the ability to inspire both guests and team members alike.

Key Responsibilities

• Deliver exceptional guest experiences through warm hospitality, storytelling, and service at the tasting bar and tableside.
• Lead by example on the floor, supporting and motivating the ambassador team.
• Act as a liaison to the GE Manager, providing day-to-day guidance and stepping in to assist with leadership responsibilities when needed.
• Drive wine sales and wine club growth through effective guest engagement, relationship-building, and confident communication.
• Support Wine Club administration, including outreach, processing, and assisting members with their needs.
• Utilize winery systems including C7 and TOCK to manage reservations, guest flows, and sales.
• Maintain high standards of service, presentation, and professionalism across all touchpoints.
• Proactively anticipate needs, take initiative, and require little direction to manage tasks effectively.
• Embody a “service heart” by creating memorable, meaningful guest interactions that reflect the values of Red Barn Winery.

Why Join Us?

Red Barn is committed to hiring, engaging, and growing qualified, talented, and motivated team members at every level of our organization. The typical wage for this position is $25.00 per hour.

As part of our Total Rewards program, we are also proud to offer:

• Company-matched RRSP contributions
• $750 End of Season Bonus
• Extended health and dental benefits, and mental health plans with 24/7 access to care and support for you and your family
• Paid time off
• Monthly Employee Wine Allowance
• Maternity & Adoption Leave Top Up and Paid Secondary Caregiver Leave
• An extensive offering of world leading learning and development programs to empower your career development – in-person and digital offerings with internationally renowned resources like Franklin Covey and Lumina.
• Discounts on tours, restaurants, and experiences at our collection of estate wineries
• Free tastings for you and your guests