Trusted Expert in Wine

Do you have a passion for learning, teaching and people? Then this opportunity might be for you!! Willow Park Wines & Spirits is looking for an energetic individual that has excellent customer service skills to take on the role of Trusted Expert-Wine.

Here at Willow Park Wines & Spirits we value our employees. We are a tight knit group that loves to work together and provide great customer service to our customers. We also provide many learning opportunities for our staff that allows them to grow their product knowledge and we try to support growth of our employees in anyway that we can.

Trusted Expert-Wine

This position reports to the Store Management Team for the successful delivery of the role.

Position Summary:

The Trusted Expert is an essential position in teaching and engaging customer with their passion and expertise for wine to maximize sales and customer relations.

Essential Functions:

• Providing excellent customer service and assist customers with complaints to find a satisfactory resolution.
• Passionate about your category and always working on expanding your own personal development.
• Curating your customer following and updating them on new exciting products in your category.
• Able to speak, teach and engage a group up to 120 participants in events and classes.
• Good understanding of POS system and able to jump in and assist as needed.
• Training and mentoring all staff in your expertise.
• Participate in the preparation and execution of all inventories.
• Able to assist in other categories outside expertise.
• Other duties as required.

Knowledge, Skills, And Abilities

• Working knowledge and understanding of POS
• Strong Category Knowledge
• Proven leader and mentor
• Strong Public Speaker
• MS Excel, MS Word considered and asset
• Proven problem-solving abilities and analytical skills
• Effective organizational and interpersonal skills
• Strong attention to detail and follow-through skills
• Must have the ability to work independently
• and as a team.
• Flexible must be available evenings and weekends
• WSET Level 2 considered an asset