Wild Goose Winery Estate & Hospitality Manager

Wild Goose Winery, nestled in the heart of Okanagan Falls, is seeking a passionate and experienced Estate & Hospitality Manager (Successor) to join our team.

With our current Manager set to retire at the end of 2025, this role presents a unique opportunity for a hospitality leader to train alongside them during the 2025 season and step fully into the position in 2026.

This is a hands-on leadership role responsible for overseeing the day-to-day management of our estate grounds and delivering an exceptional guest experience across our tasting room, bistro patio, picnic area, and guest house. It requires strong team leadership, a guest-first mindset, operational excellence, and alignment with our brand values.

Schedule Overview:

• 2025 Season: Approx. 24–30 hours per week based on operational needs.

• Starting 2026: Seasonal full-time schedule

  • Part-time: December 1 – March 31, with 6 weeks off during annual closure (Dec 15 – Jan 31)

  • Full-time: April 1 – November 30

Key Responsibilities:

• Estate & Facilities Oversight: Manage maintenance and presentation of the tasting room, patio, picnic area, landscaping, and guest house; ensure safety compliance.

• Guest Experience Leadership: Lead the hospitality team to deliver exceptional service and engaging winery experiences.

• Daily Operations: Oversee staffing, scheduling, and execution of tastings, tours, and private functions.

• Charcuterie Program: Develop and maintain a seasonal food program in collaboration with Burrowing Owl’s culinary team.

• Wine Sales & Club Growth: Support sales and membership through relationship-driven service and storytelling.

• Team Leadership: Recruit, train, and mentor staff while fostering a positive and professional workplace culture.

• Sales & Merchandising: Manage retail displays, inventory, and staff training; analyze sales data to drive performance.

• Customer Relationship Management: Cultivate strong connections with guests, wine club members, and VIPs; respond to feedback professionally.

• Event Management: Plan and execute winery events and private functions in partnership with marketing and culinary teams; lead on-site event coordination.